Non-Emergency Patient Transportation for Hospitals, Clinics & Care Facilities
Aurevia helps hospitals, clinics, rehabilitation centres, and long-term care homes coordinate safe, pre-scheduled stretcher transportation for stable patients requiring non-emergency transfer services. Protect your patients, your staff, and your schedule.
Direct facility coordination
Documented handover
Two-member trained crews
WSIB + PHIPA
Who This Page Is For
Aurevia works with a variety of healthcare organizations that require dependable, pre-scheduled non-emergency stretcher transportation. Whether you're coordinating a hospital discharge, arranging a recurring appointment, or managing transfers between facilities, our goal is to help simplify the transportation process while reducing administrative burden on your team.
Hospital Discharge Transportation &
Patient Flow Teams
Typical Challenges
​
-
Delayed discharges
-
Transportation availability
-
Family unable to transport
-
Patients requiring stretcher transportation
How Aurevia Helps
​
We help support timely discharges through coordinated, pre-scheduled transportation from hospital to home, rehabilitation, long-term care, retirement residence, or other destinations.
Transportation for Long-Term Care Homes & Retirement Residences
Typical Challenges
​
-
Appointment transportation
-
Hospital transfers
-
Returning residents safely
-
Coordinating with multiple providers
How Aurevia Helps
​
We assist with transportation between long-term care homes, hospitals, clinics, diagnostic centres, and specialist appointments while helping reduce coordination workload for facility staff.
Transportation for Dialysis & Recurring Treatment Programs
Typical Challenges
​
-
Consistent attendance
-
Transportation reliability
-
Recurring scheduling
How Aurevia Helps
​
We provide dependable transportation for recurring treatment schedules where consistency and timing are especially important.
Transportation for Clinics & Outpatient Programs
Typical Challenges
​
-
Patients missing appointments
-
Transportation barriers
-
Recurring treatment visits
-
Need for wait & return service
How Aurevia Helps
​
We help support timely discharges through coordinated, pre-scheduled transportation from hospital to home, rehabilitation, long-term care, retirement residence, or other destinations.
Transportation for Rehabilitation & Recovery Facilities
Typical Challenges
​
-
Admission transfers
-
Discharge planning
-
Follow-up appointments
-
Mobility limitations
How Aurevia Helps
​
We support transportation throughout the recovery journey, including admissions, discharges, specialist visits, and transfers to other care settings.
Transportation for Care Coordinators & Case Managers
Typical Challenges
​
-
Multiple stakeholders
-
Family communication
-
Complex transportation arrangements
How Aurevia Helps
​
We work alongside care coordinators and case managers to help simplify transportation planning while ensuring patients arrive where they need to be safely and comfortably.
Not sure if Aurevia is the right fit for your facility?
Contact us to discuss your transportation requirements and typical transfer scenarios.
Supporting Patient Flow & Discharge Coordination
Delayed transportation can impact discharge timelines, bed availability, appointment attendance, and overall patient flow.
​Aurevia works alongside healthcare teams to provide dependable transportation solutions that help support timely discharges and coordinated transfers.
Not ready to switch providers?
Many facilities begin with a single discharge or transfer to evaluate our communication, coordination, and service standards before using Aurevia on an ongoing basis.
Facility Onboarding -
Getting Started with Aurevia
Working with Aurevia does not require lengthy onboarding processes or transportation commitments. Whether you're arranging a single discharge, evaluating a new transportation provider, or looking for ongoing support, we aim to make getting started straightforward and low effort.
Step 1 : Discuss Your Facility's Transportation Needs
Every facility operates differently.
We begin by learning about your typical transfer requirements, service area, patient population, and transportation challenges. Whether you arrange occasional hospital discharges or recurring appointment transportation, we take the time to understand how your team works.
Step 2 : Review Booking & Contact Information
Once we understand your needs, we provide the information your team requires to arrange transportation efficiently.
This may include:
​
-
Custom booking methods
-
Contact information
-
Service coverage areas
-
Transportation capabilities
-
Information required for scheduling transfers
Step 3 : Schedule a Trial Transfer
Many facilities choose to begin with a single hospital discharge, appointment transfer, or inter-facility transportation request before making Aurevia part of their regular workflow.
​
A trial transfer allows your team to experience our communication, coordination, and transportation process firsthand. There is no pressure to commit. Facilities can evaluate whether Aurevia is the right fit based on actual experience.
Step 4 : Arrange Transportation as Needed
Once your team is comfortable with the process, transportation can be arranged whenever needed.
Whether you require occasional transportation support or recurring transfers, Aurevia adapts to your facility's workflow and operational requirements.
​
Flexible transportation support without minimum volumes, ongoing commitments, or complicated scheduling procedures.
Operational Standards Built Around Reliability, Communication & Accountability
Every transfer reflects on the facility that arranged it. That's why Aurevia follows structured operational standards designed to support patient flow, reduce administrative burden, and provide a consistent transportation experience from pickup through arrival.
Two-Person Professional Crews
Every stretcher transfer is completed by a two-person crew trained in safe patient handling, movement, and transportation procedures.
Privacy & Documentation Standards
​
PHIPA-aligned privacy practices and secure documentation handling support confidentiality throughout the transfer process.
Coordinated Pickup Windows
​
Transfers are scheduled and coordinated in advance whenever possible to support discharge planning, appointment timing, and facility workflows.
Vehicle Inspection Protocols
​
Pre-shift vehicle and equipment inspections are completed before accepting trips to help reduce transportation disruptions.
Structured Handover Process
​
Clear transfer information is exchanged at pickup and destination locations to help ensure continuity throughout the transportation process.
Healthcare-Grade Cleaning Practices
​
Vehicles, stretchers, and high-touch surfaces are cleaned between transfers using healthcare-grade cleaning products and documented procedures.
Access & Transfer Planning
​
Stairs, elevators, long walking distances, and other access considerations are reviewed ahead of time whenever possible to help avoid unexpected delays.
Accountability & Confirmation
​
Transfer completion, arrival status, and transportation details are documented to support communication with facilities, families, and care teams.
Common Transfer Types We Support
-
Hospital to Home Transport ​
Supporting planned discharges from hospital to residence.
-
Hospital to Long-Term Care
Coordinated transportation for admissions and placements.
-
Hospital to Rehabilitation
Transfers supporting recovery and rehabilitation planning.
-
Long-Term Care to Appointment
Transportation for specialist visits, diagnostics, and treatment appointments.
-
Inter-Facility Transfers
Transportation between hospitals, clinics, rehabilitation centres, and other healthcare facilities.
-
Wait & Return Appointments
Transportation to and from scheduled appointments using the same coordinated process.
​
Supporting Healthcare Facilities Across the GTA
Aurevia supports hospitals, clinics, rehabilitation centres, long-term care homes, retirement residences, and care coordinators requiring non-emergency patient transportation, hospital discharge transportation, inter-facility transfers, and appointment transportation throughout Toronto, Mississauga, Brampton, Vaughan, North York, Scarborough, and surrounding communities.