Non-Emergency Patient Transportation for Hospitals, Clinics & Care Facilities
Aurevia helps hospitals, clinics, rehabilitation centres, and long-term care homes coordinate safe, pre-scheduled stretcher transportation for stable patients requiring non-emergency transfer services. Protect your patients, your staff, and your schedule.
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Direct facility coordination
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Documented handover
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Two-member trained crews
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PHIPA-aligned documentation
Who This Page Is For
Aurevia works with healthcare organizations that need dependable, pre-scheduled non-emergency stretcher transportation. Whether you're coordinating a hospital discharge, arranging a recurring appointment, or managing transfers between facilities, we reduce the administrative load on your team without adding another vendor relationship to manage.
Hospital Discharge Transportation &
Patient Flow Teams
Typical Challenges
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Delayed discharges
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Transportation availability
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Family unable to transport
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Patients requiring stretcher transportation
How Aurevia Helps
We coordinate pre-scheduled transportation that keeps discharges on time — from hospital to home, rehabilitation, long-term care, or retirement residence.
Transportation for Long-Term Care Homes & Retirement Residences
Typical Challenges
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Appointment transportation
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Hospital transfers
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Returning residents safely
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Coordinating with multiple providers
How Aurevia Helps
We move residents between long-term care homes, hospitals, clinics, diagnostic centres, and specialist appointments — so your team spends less time coordinating transportation and more time on resident care.
Transportation for Dialysis & Recurring Treatment Programs
Typical Challenges
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Consistent attendance
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Transportation reliability
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Recurring scheduling
How Aurevia Helps
We run dependable transportation on recurring treatment schedules, where consistency and timing matter every visit.
Sedation & Recovery Clinics (Colonoscopy, Eye Surgery, Dental Sedation)
Typical Challenges
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Patients can't drive after sedation;
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Clinics rely on the patient arranging their own ride home
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Procedures get cancelled or rescheduled when no ride is confirmed.
How Aurevia Helps
We provide scheduled pickup after the procedure, so your patients always have a confirmed way home — reducing day-of cancellations tied to transportation.
Transportation for Clinics & Outpatient Programs
Typical Challenges
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Patients missing appointments
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Transportation barriers
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Recurring treatment visits
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Need for a return trip after the appointment
How Aurevia Helps
We get outpatients to and from recurring appointments and diagnostic visits reliably, including return transportation when families can't stay for the full appointment.
Transportation for Rehabilitation & Recovery Facilities
Typical Challenges
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Admission transfers
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Discharge planning
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Follow-up appointments
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Mobility limitations
How Aurevia Helps
We handle transportation throughout the recovery journey — admissions, discharges, specialist visits, and transfers to other care settings.
Transportation for Care Coordinators & Case Managers
Typical Challenges
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Multiple stakeholders
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Family communication
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Complex transportation arrangements
How Aurevia Helps
We work directly with care coordinators and case managers to plan transportation so patients arrive where they need to be, safely and on schedule.
Not sure if Aurevia is the right fit for your facility?
Contact us to discuss your transportation requirements and typical transfer scenarios.
Supporting Patient Flow & Discharge Coordination
Delayed transportation affects discharge timelines, bed availability, appointment attendance, and overall patient flow. Aurevia works alongside your healthcare team to provide transportation that supports timely discharges and coordinated transfers.
Not ready to switch providers?
Many facilities start with a single discharge or transfer to evaluate our communication, coordination, and service standards before using Aurevia on an ongoing basis.
Facility Onboarding -
Getting Started with Aurevia
Working with Aurevia doesn't require a lengthy onboarding process or a transportation commitment. Whether you're arranging a single discharge, evaluating a new provider, or looking for ongoing support, getting started is straightforward.
Step 1 : Discuss Your Facility's Transportation Needs
Every facility operates differently.
We start by learning your typical transfer requirements, service area, patient population, and transportation challenges — whether you arrange occasional hospital discharges or recurring appointment transportation.
Step 2 : Review Booking & Contact Information
Once we understand your needs, we give your team what it needs to arrange transportation efficiently: booking methods, contact information, service coverage areas, transportation capabilities, and the information we need to schedule a transfer.
Step 3 : Schedule a Trial Transfer
Many facilities start with a single hospital discharge, appointment transfer, or inter-facility transportation request before making Aurevia part of their regular workflow. A trial transfer lets your team see our communication, coordination, and transportation process firsthand — no pressure to commit beyond that one transfer.
Step 4 : Arrange Transportation as Needed
Once your team is comfortable with the process, transportation can be arranged whenever needed — occasional or recurring, with no minimum volumes or ongoing commitments.
Operational Standards Built Around Reliability, Communication & Accountability
Every transfer reflects on the facility that arranged it. That's why Aurevia follows structured operational standards designed to support patient flow, reduce administrative burden, and provide a consistent transportation experience from pickup through arrival.
Two-Person Professional Crews
Every stretcher transfer is completed by a two-person crew trained in safe patient handling, movement, and transportation procedures.
Privacy & Documentation Standards
PHIPA-aligned privacy practices and secure documentation handling protect patient and resident health information throughout the transfer. Our crews are WSIB-covered.
Coordinated Pickup Windows
Transfers are scheduled and coordinated in advance whenever possible, to support discharge planning, appointment timing, and facility workflows.
Vehicle Inspection Protocols
Pre-shift vehicle and equipment inspections are completed before accepting trips to help reduce transportation disruptions.
Structured Handover Process
Clear transfer information is exchanged at pickup and destination locations to maintain continuity throughout the transportation process.
Healthcare-Grade Cleaning Practices
Vehicles, stretchers, and high-touch surfaces are cleaned between transfers using healthcare-grade products and documented procedures.
Access & Transfer Planning
Stairs, elevators, long walking distances, and other access considerations are reviewed ahead of time whenever possible to help avoid unexpected delays.
Accountability & Confirmation
Transfer completion, arrival status, and transportation details are documented to support communication with facilities, families, and care teams.
Common Transfer Types We Support
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Hospital to Home Transport
Supporting planned discharges from hospital to residence.
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Hospital to Long-Term Care
Coordinated transportation for admissions and placements.
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Hospital to Rehabilitation
Transfers supporting recovery and rehabilitation planning.
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Long-Term Care to Appointment
Transportation for specialist visits, diagnostics, and treatment appointments.
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Inter-Facility Transfers
Transportation between hospitals, clinics, rehabilitation centres, and other healthcare facilities.
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Reserved Treat & Return
A dedicated crew and vehicle held for the full appointment window, giving your team a guaranteed pickup with no re-dispatch delay. For particularly long procedures, we can also schedule the return as a separate, independently timed trip.
Supporting Healthcare Facilities Across the GTA
Aurevia supports hospitals, clinics, rehabilitation centres, long-term care homes, retirement residences, and care coordinators that need non-emergency patient transportation, hospital discharge transportation, inter-facility transfers, and appointment transportation throughout Toronto, Mississauga, Brampton, Vaughan, North York, Scarborough, and surrounding communities.