Inter-Facility Stretcher Transport
Toronto & GTA
Moving a patient between two care settings is more complicated than driving them from A to B. There's a sending facility, a receiving facility, documentation to exchange, and a patient who needs to arrive safely and on time.
We manage both ends of the transfer — not just the transport.
How Aurevia Supports a Smooth Facility Transition
The moment a patient moves between facilities is when coordination failures cause the most disruption. A crew that arrives without notice, a receiving ward that wasn't called ahead, a patient waiting in a hallway — these aren't rare; they're common with providers who treat transport as driving, not coordination.
Every inter-facility transfer we handle stays continuous from departure to arrival:
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Our crew remains from bedside departure through arrival at the receiving facility
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Full bed-to-bed assistance — no waiting in corridors or lobbies
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Patient is escorted calmly to reduce confusion during arrival in a new setting
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Privacy is maintained throughout transport, hallway movement, and vehicle loading
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Professional, composed crew ensures the transition feels continuous, not abrupt
When Inter-Facility Transport Is Required
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Hospital to Long-Term Care
A patient is stabilized and ready to leave hospital, but not ready to go home. The hospital needs the bed; the LTC home needs a safe admission. We coordinate the transfer window with both facilities.
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Hospital to Hospital
Moving a patient to a different facility for specialized imaging, surgery, or a program not available on-site. We coordinate with both clinical teams and deliver within the confirmed window.
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Rehabilitation Placement
After surgery, stroke, or stabilization, a patient is moving to an inpatient rehab program to continue recovery. We handle the transfer so the rehab team receives a patient who arrived safely and on time.
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LTC to Hospital and Back
A resident needs a procedure or assessment and is returning to their LTC home the same day or next. Round-trip coordination, with both facilities confirmed before anyone is dispatched.
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Retirement Residence to LTC
A resident whose care needs have escalated beyond what the retirement setting can safely provide. Often arranged in coordination with family and the receiving LTC's intake team.
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Regional Care Transfers
When specialized services are available only at a regional centre, a patient may need to travel between cities. We cover these routes across Southern Ontario.
Who Typically Arranges Inter-Facility Transfers
Discharge planners and social workers
The most frequent callers. We work directly with them, follow their timeline, and don't require them to relay information between us and the floor.
Care coordinators at LTC homes and retirement residences
When a resident is leaving or returning, the facility's care team manages logistics. We coordinate timing, mobility requirements, and documentation.
Family members
Often the patient's family arranges the transfer directly, especially when moving between private settings or when they're managing care decisions themselves.
Whatever your role: give us the sending facility, the receiving facility, the patient's positioning needs, and a target window. We handle the rest.
Documented Transfer on Every Move
Inter-facility transfers require a paper trail — facilities and discharge teams need to know what arrived, when, and in what condition.
What we document on every transfer:
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Departure time from sending facility
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Arrival time at receiving facility
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Patient condition at pickup and on arrival
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Name and role of sending staff who authorized release
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Name and role of receiving staff who accepted handover
Documentation is available to discharge coordinators and facility care teams on request.