About Aurevia
Who's Behind Aurevia
Aurevia was founded by two people whose careers — from different angles — kept circling the same problem: patient transport that falls apart because no one took the time to build it properly.
One of us comes from air and ground ambulance operations. Over 13 years across logistics coordination, air traffic control, remote area navigation, and dispatch for both urgent and non-urgent patient transfers. That background means understanding what controlled patient movement actually looks like, what can go wrong when it isn't planned, and how to coordinate a transfer that goes smoothly even when conditions aren't ideal.
The other brings a background in project management, finance, and customer operations. The discipline of delivering on commitments, managing resources carefully, and making sure the person on the other end of the phone actually feels looked after — not just processed.
Together, that's what Aurevia runs on: operational credibility and organizational discipline. Not just good intentions.
Why We Focus on
Stretcher Transport
Stretcher transport isn't a logistics problem. It's a transition — from hospital to home, from acute care to rehabilitation, from treatment to recovery. These moments are stressful enough without adding uncertainty about whether the person arranging transport has done this before and knows what they're doing.
We focus exclusively on stretcher-based transport because it demands a different level of preparation. The patient can't sit up. The timing matters. The handover at both ends needs to be clean. A crew that does this regularly handles it differently than one that treats it like a taxi run with a stretcher in the back.
That's the gap we built Aurevia to fill.
What We're Accountable For
Two trained attendants on every transfer
Every Aurevia transfer uses a two-person crew. One person does not move a patient on a stretcher safely. We don't make exceptions to this.
Fully insured medical transport vehicles
Our vehicles carry commercial medical transport insurance.
WSIB-registered employer (Workplace Safety and Insurance Board)
Our crew are covered under Ontario's mandatory workplace injury protection program.
PHIPA-aligned privacy practices (Personal Health Information Protection Act)
We collect only the information needed to arrange the transfer, handle it securely, and don't share it without reason. This is Ontario's standard for health information privacy, and we operate in line with it.
Confirmed pickup windows
We give you a specific window and coordinate directly with the facility. You're not left waiting and wondering.
Documented handover at both ends
We confirm arrival and completion. If we're handing off to a care team at the destination, we communicate with them directly — you don't have to relay information between us.
Paperless operations
Dispatch, documentation, and client communication run entirely digitally. No paper records, no printed forms. It's a small thing — but it's a choice we made deliberately, and we apply it consistently across everything we do.
We run vehicles on conventional fuel — that's the reality of medical transport equipment today. Where we can reduce our footprint, we do: optimized routing to avoid unnecessary mileage, digital-only admin, and no waste in how we run the business side. We're not making environmental claims we can't back up. We are being intentional about the parts we control.
What We're Here to Do
Every transfer we run is someone's family member. We don't take that lightly.
Our job is to make sure the person being moved arrives safely, the family isn't left anxious and in the dark, and the care team at the other end has what they need.
If we do that consistently — every time — the rest takes care of itself.
